Selling online in India is not about having a store; it is about surviving cash-on-delivery returns, keeping checkout fast for UPI users, and answering 'where is my order' before the customer asks on WhatsApp. AICLEX Technologies builds ecommerce websites for D2C brands, retailers and manufacturers who want to sell direct instead of paying marketplace commissions.
Doing business in Delhi
Delhi is the national capital and the centre of government, embassies, policy think tanks and public sector undertakings, but its private economy is equally large and trade driven. Wholesale markets such as Chandni Chowk, Sadar Bazaar, Karol Bagh and Gandhi Nagar supply garments, electronics, spices and hardware to retailers across north India. Connaught Place and Nehru Place host offices, IT hardware dealers and startups, while Okhla, Bawana and Narela hold industrial units. The city has a dense ecosystem of hospitals, coaching centres, colleges, law firms, event and wedding planners and hotels serving both visitors and a large affluent population. Buyers here are WhatsApp-first and price aware, with Hindi and English used interchangeably in trade. Many established family businesses are now moving from Instagram and walk-ins to structured CRMs and automated follow-up.
What Delhi businesses use e-commerce solutions for
- Chandni Chowk and Gandhi Nagar wholesalers sharing price lists and dispatch updates with retailers over WhatsApp
- Delhi hospitals and diagnostic centres confirming appointments and sending report-ready alerts through WhatsPilot
- Wedding planners and banquet halls qualifying enquiries with Zonvo AI calling before a sales executive follows up
- Coaching institutes in Mukherjee Nagar and Laxmi Nagar running lead ads with automated demo-class booking
E-commerce Solutions for Delhi's key industries
Wholesale trading, logistics & distribution
Wholesalers and distributors are moving order taking online because retailers now expect it, and the platform needs trade logic rather than consumer features. We build B2B ordering portals with retailer login, customer-group pricing, scheme and free-goods application, credit limit and outstanding checks, order cut-off times per route, and integration with Tally or Busy for invoicing. An FMCG distributor can let retailers reorder from their last invoice in two taps. A frequent problem is not modelling secondary schemes correctly, so invoices disagree with what the salesperson promised. After launch, order errors drop, the sales team focuses on range selling, and outstanding follow-ups become systematic instead of monthly surprises.
Hospitals, clinics & diagnostics
Pharmacies, diagnostic labs and hospital groups can sell online within regulatory limits, and the difference between a good and bad implementation is compliance. We build medicine ordering with prescription upload and pharmacist verification before dispatch, health package and test booking with slot selection, home-collection scheduling and report delivery, and subscription refills for chronic patients. A diagnostic chain can sell preventive health packages with seasonal offers and corporate tie-ups. A common error is listing Schedule H drugs for direct purchase without the prescription check, which invites regulatory action. After launch, package bookings rise, refill customers stay loyal, and report delivery becomes a link rather than a courier.
Government, PSUs, NGOs & institutions
Institutions, PSUs and NGOs run bookshops, museum ticketing, training programmes, publications and merchandise that sell online with proper accounting. We build compliant stores with GST invoicing, payment through approved gateways, donation and product purchases in one basket, 80G receipt generation for eligible contributions, and reports formatted for audit. A state tourism body can sell entry tickets and guided tours with time slots, while an NGO can sell handicrafts made by its beneficiaries. Organisations often overlook that donations and sales need separate accounting heads. After launch, cash handling reduces, reporting to auditors is straightforward, and the organisation reaches supporters beyond its own city.
Step-by-step delivery of an online store
Week 1 is a catalogue audit: products, variants, images, GST rates and pricing rules, and the platform decision. Weeks 2 to 3 cover design of homepage, category, product and checkout pages, with mobile first since most Indian orders come from phones. Weeks 3 to 8 (2 to 4 total for Shopify) cover the build, gateway KYC, shipping API setup, WhatsApp template approval with Meta, and the admin panel for orders, inventory and coupons.
We then import products by CSV or migrate from your existing store, set up GST-compliant invoices per order, and place test orders with real ₹1 payments, real labels and real WhatsApp messages. Launch includes training on order processing, refunds and stock updates, plus Google Merchant Center and Meta Catalog connections for Shopping ads and Instagram shops.
- Catalogue audit and platform decision: week 1
- Design of key pages: weeks 2 to 3
- Build, payments, shipping and WhatsApp templates: weeks 3 to 8
- Data import, invoicing, test orders and launch: final 1 to 2 weeks
Shopify or custom? An honest comparison
Choose Shopify if you sell standard retail products, want to launch in 2 to 4 weeks, and accept a monthly platform fee plus transaction charges. We customise the theme, set up Indian payment gateways, configure GST-inclusive pricing, connect shipping and WhatsApp, and train your team. The trade-offs are recurring cost, limited custom logic, and app subscriptions that add up.
Choose a custom store on Next.js, Node.js and PostgreSQL if you have B2B and B2C pricing tiers, sell configurable or made-to-order products, need integration with your ERP or Tally, or expect volumes where per-transaction fees hurt. It costs more upfront and takes 8 to 14 weeks, but there is no platform fee and you own the code. A saree wholesaler with dealer pricing needed custom; a skincare brand with 40 SKUs was better on Shopify.
- Shopify: fast launch, monthly fee, limited custom logic, ideal for standard retail
- Custom Next.js: higher upfront cost, no platform fee, any workflow, full ownership
- Both: Razorpay or Cashfree with UPI, cards, netbanking, EMI and COD
- Both: WhatsApp order and shipping notifications through WhatsPilot
How we serve Delhi
Delhi is under an hour from AICLEX's Greater Noida office, so our team can meet clients in person at Connaught Place, Nehru Place or Okhla for discovery sessions and training, then manage the build through WhatsApp groups and Zoom. Hindi and English chatbot flows and UPI-linked payment collection are standard for Delhi clients.
Why Delhi businesses choose AICLEX™
Platform advice without bias
We build on both Shopify and custom stacks, so the recommendation follows your catalogue and margins, not what we happen to sell.
WhatsApp inside the order flow
Our own WhatsPilot powers order confirmations, shipping updates, COD verification and abandoned-cart reminders, cutting support calls.
Indian payments and shipping done before
Razorpay, Cashfree, Shiprocket, Delhivery, GST invoicing and pincode checks are integrations we have shipped, not experiments on your timeline.
Built for mobile-first shoppers
Every page is tested on low-end Android phones at 4G speeds, because that is where most Indian orders come from.
Questions from Delhi clients
Do you provide e-commerce solutions for businesses in Delhi?+
Yes. Delhi is under an hour from AICLEX's Greater Noida office, so our team can meet clients in person at Connaught Place, Nehru Place or Okhla for discovery sessions and training, then manage the build through WhatsApp groups and Zoom. Hindi and English chatbot flows and UPI-linked payment collection are standard for Delhi clients. Most engagements start with a discovery call on Zoom or WhatsApp, and we share a written proposal with GST invoice before any work begins.
Which industries in Delhi do you usually work with?+
Delhi businesses we typically serve include Wholesale trade and distribution, Government and public sector services, Healthcare and hospitals, Education and coaching. Typical requests look like: Chandni Chowk and Gandhi Nagar wholesalers sharing price lists and dispatch updates with retailers over WhatsApp; Delhi hospitals and diagnostic centres confirming appointments and sending report-ready alerts through WhatsPilot.
Can the solution work in Hindi and Punjabi as well as English?+
Yes. Customer-facing pieces such as WhatsApp flows, ad copy, landing pages and call scripts can be delivered in Hindi, English, Punjabi so they match how buyers in Delhi actually communicate.
Do I need to visit your office to get started?+
No. Delhi is close to our Greater Noida office, so we can meet in person when useful, but onboarding, reviews and support run comfortably over WhatsApp and Zoom.
How long does it take to launch an online store?+
Shopify stores launch in 2 to 4 weeks if product data and images are ready. Custom stores take 8 to 14 weeks including gateway KYC, shipping APIs and WhatsApp template approvals from Meta. Gateway onboarding and policy pages cause the usual delays, so we start them in week 1.
Who owns the store, code and customer data?+
You do. Custom code lives in your GitHub and runs on your hosting account. Shopify stores are opened under your email with us as a removable staff account. Gateways and domains are registered to your business, and customer data is never reused by us; a confidentiality clause is part of the agreement.